Grievance Redressal

At Happy Home Hospital & Rehab, we are committed to maintaining transparency, ethical practices, and patient satisfaction.

We value feedback and take patient concerns seriously.

1. Grievance Registration

Patients or caregivers may submit complaints or concerns regarding:

• Medical services
• Staff behaviour
• Billing or administrative issues
• Facilities or hygiene
• Any other service-related matter

Complaints can be submitted through:

• Written application at the hospital reception
• Email to: [Insert Official Email]
• Direct communication with the hospital administration

2. Grievance Officer

All grievances are reviewed by the designated Grievance Redressal Officer / Hospital Administration Head.

3. Resolution Process

• Acknowledgement of complaint within 48 hours
• Investigation and review by concerned department
• Resolution within a reasonable timeframe (usually 7–15 working days)
• Written or verbal response provided to the complainant

4. Escalation

If the complainant is not satisfied with the resolution, the matter may be escalated to senior management or relevant regulatory authorities as per applicable laws.